Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@aztoyhobby.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will be responsible for paying shipping cost to return the item. If the problem is at our end, we will send you a return shipping label.

You can always contact us for any return question at info@aztoyhobby.com.

Opened Items

Opened items are not eligible for returns, includes:

Items that have been opened or removed from the packaging.
Items that have visible indications that the packaged has been opened.
Opened cases that are no longer factory sealed.

Damages and issues

Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Defective item or item damaged in transit can be exchanged for a same item (or a replacement part depending on the issue). Store credit can also be issued on level of the damage of the item.

Minor cosmetic paint issues and package condition cannot be qualified as a defective product.

Exceptions / non-returnable items

Because of the nature of the products, consumables are not returnable. This includes all paints, putties, aerosols, and other liquid-based products. Custom products (such as special orders or personalized items), and personal care goods (such as beauty products) also are not returnable. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order cancellation

If you would like to cancel an order, it must be done before the package is shipped. Once it is shipped out, please refer to returns.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Unless the problem is at our end, there is a 15% fee for return of any order; and shipping cost will not be refunded.

Part Requests

Replacement part request must be submitted within 30 days of the original delivery date. Request submitted after this time frame may not be eligible for replacement.

Please note that replacement parts are often sourced directly from manufacturers. Because of this, processing and fulfillment times can vary, and some parts may take up to 3 months or longer to receive depending on availability and manufacturer response times.

If a requested replacement part cannot be obtained within a reasonable time frame, we will contact you directly to discuss available options: